FAQ

This article lists frequently asked questions with links to relevant articles to help you find the answers.

Contact details

Who to contact with BACS-related questions?

Reach out to our support team by raising a ticket: Submit a ticket :

Payroll BACS set up

What to do if I want the bureau to process a BACS payment for a new payroll?

Contact the Support team. BACS is then activated on the payroll level on Cintra Cloud.

Liability set-up

What to do if I want the bureau to start processing BACS payments for my HMRC liability?

Contact the Support team to request a BACS payment for HMRC.

Ensure correct set-up on Cintra iQ.

How to change the HMRC payment due date? :

How to add a new PAYE HMRC payment to BACS?

Contact the Support team to activate the BACS on Cintra Cloud. Ensure the correct setup on Cintra iQ.

How to specify HMRC BACS Payments for PAYE Schemes? :

How to specify HMRC BACS Payments for PAYE Schemes? :

How to exclude a single HMRC liability payment from the BACS :

How to ensure that the correct HMRC liability payments are paid by the bureau when some are paid by the client?

You can select a cheque payment for a specific PAYE’s HMRC payment. Follow this intrctions in this article:

How to specify HMRC BACS Payments for PAYE Schemes? :

What to do if I no longer want the bureau to process BACS for any of my HMRC liability payments?

Contact the Support team, which will deactivate Bacs processing for the HMRC on the Cintra Cloud portal.

What to do if I want the bureau to start processing BACS payments for my third-party liability?

Contact the Support team to request a BACS payment. The support team will enable BACS on the cloud. Ensure correct set-up on Cintra iQ.

How to change the third-party payment default due date? :

How to ensure third-party payments are paid on the last working day of the month? :

How to edit third third-party due date for a specific payment run? :

How to exclude a specific third-party provider from the BACS payment? :

How to add a new third-party payment?

Contact the Support team and ask for the third-party BACS to be activated. Ensure the correct setup on Cintra iQ for the bank details and the pay date.

How to change the third-party payment default due date? :

How to exclude specific third-party payments from being paid via the cloud bank portal?

You need to ensure the payment method is set to cheque.

How to exclude a specific third-party provider from the BACS payment? :

What to do if the third party is paid only for some payrolls?

You can exclude payrolls from the payment run under the third-party association set-up.

How to override the due date for a third party when this is a one-off change.

You can change the payment due date for your third for a specyfic payment run as a one-off change, without the need to change the default set-up.

How to edit third third-party due date for a specific payment run? :

What to do if I no longer want the bureau to process BACS for any of my third-party liability payments?

Contact the Support team, which will deactivate Bacs processing for the third party on the Cintra Cloud portal.

What to do if I want my HMRc and third-party payments to be auto-authorised?

Contact the Support team, who will activate this functionality for you.

Payment dismissal and cancellation

What do I do if I want to make the payment myself rather than authorising the usual BACS payment to be processed by the Bureau?

Contact the Support team, who can dismiss the payment. 

It is important not to authorise any payments on Cintra Cloud if those are not due to be paid by the Bureau via BACS.

What to do if I want my payment to be cancelled on the bank portal? What impact will this have on Cintra iQ?

Contact the support team, which can assist with this process and cancel the payment. 

Payment cancellation will remove the payment run from Cintra iQ. 

If the payment has been submitted, we might not be able to recall it.