How do I cancel an absence request?

Modified on Tue, 10 Dec at 2:54 PM

If you are looking to cancel an already approved absence (other than holiday) booking, you can submit a cancellation request to your manager through Cintra's Self-Service Sickness & Absence module

The request can then be reviewed and approved by your manager(s). Who approves your request depends on your company's tiered approval structure. Once the request is in the system, you can see its status in the Calendar and Team calendar for that month. For more information about who approves the request, see How Do I Know Who Approves My Absences?

Note:

Please note that, if you are the manager submitting the request on behalf of an employee, it is best practice that you have implicit approval from the employee to proceed. The request will then be approved automatically.

Once a request is submitted and/or approved, it can still be cancelled. The process is the same for both except:

When you cancel an unapproved request, the request immediately disappears from both Calendar and Team calendar.
When you cancel an approved request, the status within Calendar and Team calendar changes from Approved Booking to Cancellation Request.

To cancel an unapproved request

Sign into Self-Service.
Navigate to the Sickness & Absence page by clicking on the Sickness & Absence menu option.
Click the date on the Calendar that is colour-coded with the Booking Request colour. The Edit Sickness & Absence form appears.
Click the Delete button.
Click the Confirm button. The request is removed from the system.

To cancel an approved holiday request

Click the date on the Calendar that is colour-coded with the Approved Booking colour. The request form appears.
Click the Submit Cancellation button.
Click the Confirm button. The Calendar and Team calendar are updated to display the dates colour coded as Cancellation Request. The Cancellation Request is also sent to the manager(s). Note: Once the cancellation is approved, the request is removed from the system.