Haw do I navigate Cintra Bank Portal?

Files in the bank portal are categorised by their status:

• New: Files that have been authorised by a customer but have not been downloaded yet.
  
  
• Downloaded: Files that have been downloaded from the portal but have not been processed.
  
  
• Submitted: Files that have been processed through your payment gateway.

How to Update File Status:

1. Download New Files: When a file is authorised, it will appear in the portal with a "New" status. Download it to your local system.
   
   
2. Process the File: Use your payment gateway to process the downloaded file.
   
   
3. Update Status to "Submitted": Once processing is complete, change the file's status in the bank portal to "Submitted."
   
   
4. Downloaded in Error: If you have downloaded a file in error, the file status can be changed back to ‘New’.