Cintra Cloud Frequently Asked Questions (FAQ)

Modified on Sat, 7 Dec at 5:55 PM

What is Cintra Cloud?

Our brand new cloud-based portal makes outsourcing your payroll with us easier than ever. It has been designed to increase efficiency and reduce the time you spend on administrative tasks across your business, as well as ensuring all of your data is kept safe and secure. It enables you to easily share important documents, add employee data, and view reports, from one central location.

Important

We are continually improving and adding new features to Cintra Cloud. Please be aware that Cintra Cloud can be updated without notice.

What functionality is available?

The features and functionality in Cintra Cloud are continually evolving. We have adopted agile and lean development meaning as soon as development has been completed, we will push new features to your Cintra Cloud Environment. This means you will get access to new functionality on a regular basis, in some cases this could be daily.

How do I communicate with Cintra OSS team?

Within your Cintra Cloud portal you will have access to our messaging module, using the module you will be able to securely communicate with Cintra’s OSS Team.

I have multiple employers, can Cintra Cloud handle this?

Yes, from the Cintra Cloud homepage you can select your Employers, once selected you will be presented with a list of payrolls that are linked to the Employer’s PAYE Reference.

Can I use my own templates?

At this point in time you are unable to use your own templates, to import data through Cintra Cloud you will need to make sure the template you upload is in the format Cintra Cloud is expecting. Templates can be downloaded from the desired upload page (New Starter / One-Off Payments / Salary and Allowances) in Cintra Cloud.

Does Cintra Cloud maintain employee address history?

Unfortunately not, the address details held in Cintra Cloud represent employees current address.

How do I view employee current period pay summary information?

From the payroll page you will be able to view employees’ previous period and current period net pay. Further pay information can be viewed on a per employee basis by accessing the Employee Pay Summary form.

How do I set up loans?

Loans will be setup and managed by your OSS Team. If you need to setup a loan please inform your OSS Team through the Cintra Messaging module.

An employee needs to be excluded from, or opted out of auto-enrolment: what do I do?

Your OSS Team will carry out Auto-Enrolment assessment on a period basis assessing the eligibility of employee. In the event an employee needs to be excluded from auto-enrolment or they have decided to opt out, please message your Cintra OSS Team.