The Employee Verification Service

What Is the Employee Verification Service?

The Employee Verification Service is a secure, automated solution provided by Equifax and enabled via Cintra Payroll. It allows employees to quickly and safely verify their employment or income when applying for a job, mortgage, loan, rental agreement, or other services that require proof of employment.

Employee Verification (through Equifax) is a service that simplifies the process of confirming an employee’s employment and income information for third parties. In practical terms, it allows employees to authorise a trusted third party (like a bank, lender, mortgage provider, or letting agent) to securely verify their income and/or employment status directly via Equifax. This means when an employee needs to prove their job or salary (for example, when applying for a loan, mortgage, new job, or tenancy), they can use this service instead of collecting paperwork. 

How It Works – At a Glance

1. Employee Consent: The employee authorises a verifier (e.g. a bank) to request employment or income verification via Equifax.

2. Secure Request: Equifax processes the request by securely retrieving only the approved payroll data from Cintra Payroll.

3. Fast Response: The data is delivered instantly to the verifier – reducing paperwork and delays, while ensuring privacy and security.

No data is ever shared without the employee’s explicit consent.

Key Benefits

✅ For Employers

• Reduces HR/admin workload – no need to respond manually to verification requests.

• Improves accuracy – data comes directly from Cintra Payroll.

• Ensures compliance – data is only shared with consent and under GDPR-compliant processes.

✅ For Employees

• Simplifies verification – no more hunting for payslips or requesting letters.

• Faster decisions – responses to mortgage or loan applications can be nearly instant.

• Secure and private – data is shared only with authorised third parties.

Opting Out

Participation in this service is optional. If your organisation, for any reason, does not wish to use Equifax for employment verifications, you can opt out of the service. Opting out will prevent Equifax from accessing your payroll data, meaning verifiers will not be able to retrieve information through this channel. Your employees would then have to revert to manual methods for any employment/income verifications (e.g., asking HR for a letter or providing payslips). Before opting out, consider informing stakeholders (like your HR team or leadership) so they understand the implications. To opt out, an administrator will need to change a setting in Cintra Cloud – toggling the Employee Verification service to “off”. (Detailed step-by-step instructions on how to opt out or back in are provided in the Opt-In/Opt-Out Instructions page linked below.)

How can I opt out of the Employee Verification Service?

The attached article below is a handy fact sheet which can be shared with employees.