What is the difference between dismissing and cancelling payment

This article outlines the key differences between dismissing a payment and canceling a payment within the Cloud Bureau. Understanding these distinctions is important for managing your payment processes correctly. It also provides instructions on how to cancel or dismiss a payment. 

As a Bureau User, when you dismiss a payment, you are excluding it from being paid via BACS on the Cintra Cloud bank File portal.

Only the Bureau Manager can cancel a payment, which then deletes the payment run from Cintra iQ.

How to dismiss a payment

Dismissing a payment means it has not been paid via the Cloud bank portal, and you are effectively removing it from the Bureau's processing queue. This action is typically used when the client decides to make their own payment outside of the standard process.

Follow the steps in this article to dismiss the payment: How to dismiss the payment

How to cancel a payment

By canceling the payment, you are removing the payment run from Cintra iQ, which means a new payment run must be created after you have made your changes.

Only Bureau Managers can cancel the payment.

Follow the steps in this article to cancel the payment: How to cancel a payment